The player from Austria faced issues with the casino, as her payout requests were repeatedly denied despite her submission of all required documents. She expressed concern that it might have been a scam, noting conflicting information from customer support. The issue was resolved when she finally received her payment of €400 after multiple submissions of the necessary documentation. We marked the complaint as 'resolved' in our system following her confirmation of the payment.
Lucky Hunter Casino - Player is struggling to receive her winnings.
Resolved
Our verdict
Case closed
Amount: €400
Lucky Hunter Casino
Safety Index:HighCase summary
Discussion
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8 months ago
Translation
Hello!
I'm having major problems with this casino! I've already sent all the required documents and receipts several times, but the casino keeps refusing to pay out. I'm afraid it's a scam. In the chat, they keep assuring me that everything is fine, but then they refuse to pay out. Please help!
Automatic translation:
Public
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8 months ago
Dear claudi3110,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you effectively, could you please provide more details regarding your experience?
- What documents and receipts have you submitted to the casino, and when exactly did you send the last one?
- When was the last time the casino communicated with you regarding the verification of your account and the payout of your winnings?
- What types of games did you play?
- Did you accumulate your winnings with or without a bonus?
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
Public
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8 months ago
Translation
Hello! I have sent all the requested documents multiple times. Bank statement, photo of my bank card, watermark, passport, Skrill transfer, Skrill account, payment confirmation email, all in PDF and screenshot format.
The chat employees lied every time and said it was done. A short time later, I received another email saying the documents hadn't been approved. To date, I still haven't received the €400.
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8 months ago
Translation
Hello! Thanks, I finally received the payment!
Automatic translation:
Public
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8 months ago
Dear claudi3110,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
