Lucky Barry Casino - Withdrawal of player's winnings has been delayed.

LuckyBarry has an onerous validation process, which I followed and passed.

I rejected every bonus offered, and wanted to withdraw €400 having staked £300 into my account to try the casino.

The €400 is a limit enforced by the casino, and they only provide one option to withdraw; back on to a bank card, which has to be validated before the withdrawal can take place.

Everytime I attempt to withdraw there is a spurious message after 24-36 hrs that just says there’s been an error, and to submit again.

I’ve been through the process 6 times, and spoken to 3 different people. The casino has tried to blame my bank, saying they refused the payment. This is categorically untrue having been investigated by my bank, who further confirmed no attempted refunds/credits to the card in question had been attempted.

luck Barry customer services, when confronted with that information, said I just needed to approve a different card and then I would get my money.

I said that I doubted very much this would resolve the issue, but I would attempt it one last time. I passed the approval process for the other card and, massive shock, exactly the same issue.

The casino is now unresponsive to requests for resolution, and if you look at their TrustPilot reviews you will see many, many other people complaining about this exact same issue.

Clearly scan artists/thieves - but if there’s anything you can do to assist I guess it is worth a try.

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Dear Lunndog,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Lunndog,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Karla,

I finally was able to withdraw my winnings after I’d registered a new card.

so this is now resolved.

Dear Lunndog,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru