LuckNation Casino - Player’s withdrawal has been cancelled.

I wanted to test the casino with a small amount of money. I deposited money; played a little Immersive Roulette without any promotions, verified my account, and requested a withdrawal.

After 10 days, the payout has been cancelled, I'm not getting a response to my email, and live support isn't working.

I only played roulette with real money. Account is verified.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckNation Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please describe your gameplay in the casino in more detail? Have you risked your money fully without covering multiple outcomes on the roulette table?
• Which payment method have you used to deposit and withdraw?
• Were you able to request a new payout? Is any payout currently pending to be processed?
• Could you please share with me your attempts at communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My goal was simply to test them. I am from Switzerland and I am a high-stakes player. Before making a deposit of €1,000 or €2,000, I wanted to test the casino first, including the withdrawal process and overall reliability.

That is why I only deposited 150 CHF using my Mastercard. I played a small amount of roulette, just to try the platform, and in the end I requested a withdrawal of 157 CHF.

Later, my withdrawal was canceled, with a message telling me to contact customer support.

The problem is that I am not receiving any response from them.

However, I did get an answer for myself: this is an unprofessional casino, and I certainly will not be playing there again.

Thanks for your reply.

Did the casino respond to you since your last post?

If the casino has already responded, please share their response with me. My email is tomas@casino.guru

Please let me know

The withdrawal has been processed on their side, and I am only waiting for the funds to arrive in my account.

Please do not close the case until I confirm that the money has been received.

The withdrawal has finally been completed, and I received the money ✅️

As for this casino — NEVER AGAIN. They completely failed my test...

I played with real money, and they refused to process the withdrawal until I wagered my deposit 5x?!?!

As if they had given me a bonus that required wagering — not my own money!

Furthermore, the account was already verified... I wagered MY OWN DEPOSIT 5x just to withdraw my own funds... Then they cancelled the withdrawal again, requested additional verification, and in the end, after more than 10 days, when they had no other option left, they finally paid out the ridiculous amount of €200.

Luckily, this was only my test. I normally play with much larger casino stakes, and this platform completely failed the test.

Dear vladan4053,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru