The player from Romania has a pending withdrawal request from Luck.com that has been delayed for a month despite completing the KYC verification process. He receives vague responses from customer support, including a recent inquiry about the validity of his phone number, which he confirms is correct. The player suspects the casino is using this verification as a tactic to delay his payment further.
Luck Casino RO - Player's withdrawal is delayed and communication lacks clarity.
Opened
Current status
Waiting for Casino Guru to reply
1d 18h 46m 27s
Luck Casino RO
Safety Index:HighCase summary
Discussion
Public
Public
6 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
6 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Luck Casino RO.
Please allow me to ask you a few questions so I can better understand the situation.
- Since when has your payout been pending?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the questions the casino asked via email and your responses? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
