The player from the United Kingdom had been attempting to close her casino accounts for six months without receiving any replies, despite having sent numerous emails. She sought assistance due to her gambling addiction. The Complaints Team acknowledged the player's situation but was unable to proceed with further investigation due to her lack of response to their inquiries. Consequently, the complaint was closed at that time, while noting that the player could reopen it in the future if she chose to resume communication.
Love Casino - Player is struggling to close her account.
Closed
Our verdict
Player stopped responding
Amount: £8
Love Casino
Safety Index:Very lowCase summary
Discussion
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1 month ago
I have been trying to close my accounts for 6 months now .I don’t even get a reply have sent 100s of emails and no joy can any one help I have a gambling addiction and need to close it please
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1 month ago
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Dear Poddy,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your issue and understand your concern. However, I’d like to emphasize that we received many complaints from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your account to be closed and not having any feedback at all.
Could you please forward a screenshot of your account closure request to this thread?
Thank you in advance for your cooperation and reply.
Best regards,
Katarina
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1 month ago
Dear Poddy,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
