LottoGo Casino - Player’s withdrawal has been delayed.

I am already kyc verified they are asking for a card that was used last year. It’s ridiculous, I ve been back and fourth and have said I will provide proof for most resent deposits and the card that made the deposit for the current win which is pending withdrawal. I have already been verified or I am happy to have all my deposits refunded and close account.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LottoGo Casino. Please note that online casinos might require the verification process to be satisfactorily completed before a refund is processed. The casino has the right to verify all payment methods used for transactions in the casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Are there any obstacles to providing the documents confirming that the card used belongs to you?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas