LOOTRUN Casino - Player’s account has been closed for alleged fraud.

I registered at this casino on July 2, 2026.

I played there and even made one withdrawal, but after I won more than my deposit, they denied my withdrawal, blocked my account, and accused me of fraud without any proof.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LOOTRUN Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I learned about the block on July 9th after I tried to withdraw money. An hour later, I saw a message saying my account was blocked. But the money is still in my balance.

I deposited $150-$200

I successfully withdrew $80 once

I placed a couple of sports bets, played slots, and bought bonus spins

Moreover, they refuse to refund my deposit,

I've attached the backs of the correspondence with the support service above.

Thank you for your reply, murensuren28.

I’m sorry to say I don’t have good news. If your account was blocked after placing predominantly sports bets and due to accusations relating to your sports-betting activity, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or its explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with any online casino, and we will do our best to assist.