Lolly Spins Casino - Player's withdrawal is delayed.

I am submitting this complaint regarding delayed withdrawals at Lollyspins.

I won approximately €12,000 using my own deposited funds (no bonus). My account is fully verified, the game provider has confirmed the win, and approximately €5,000 has already been paid out. There is no dispute regarding the legitimacy of my balance.

However, the withdrawal process is being unnecessarily prolonged.

In practice, I am limited to €500 per day and around €2,000 per week, which is significantly lower than the limits stated in the Terms and Conditions. In addition, each withdrawal consistently takes 3 working days to be processed.

I am able to submit withdrawals on consecutive days, meaning multiple withdrawals are pending at the same time, yet each one is still processed only after 3 days. This creates a clear pattern where every withdrawal is handled at the maximum timeframe, significantly extending the overall payout.

At the same time, I am repeatedly being encouraged to continue playing. I have been informed that my withdrawal limits may increase if I increase my VIP level through further gameplay. In addition, I continue to receive frequent promotional emails and advertisements encouraging me to play, even while my withdrawals are pending.

This creates a clear conflict of interest, as I am trying to withdraw my verified funds, while the casino is actively encouraging further gambling activity.

I am not disputing the win. I am simply requesting timely and reasonable access to my verified balance without unnecessary delay.

Kind Regards

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Dear Dappdapp,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you have experienced.

I have reviewed the withdrawal limits stated in the Terms and Conditions and found the following:

6.11. You can withdraw up to €5,000 (or the equivalent in your account currency) per 24 hours, up to €10,000 within 7 days, and up to €25,000 within 30 days. Please note that actual limits may vary depending on the withdrawal method, VIP status, account activity, and other factors that may affect the withdrawal process.

To better understand your situation and assist you more effectively, I would like to ask a few questions:

• What specific withdrawal limits mentioned in the Terms and Conditions do you believe have not been honored?
• Could you please specify the exact date when you requested the withdrawal?
• Could you please confirm which verification documents you have already submitted and when?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra