Lizaro Casino - Player's withdrawal has been delayed.

Good morning, since March 1st I made the first withdrawal of 500fr after which I made another 2 withdrawals always of 500fr each because you cannot withdraw more than 500fr per day and the limit is 1500fr (3 withdrawals) ... I have been waiting for the withdrawal for more than 2 weeks now,.. I wrote to the guitar support but they always write the same things, that I have to be patient and that I have to wait .... it doesn't seem very fair on the part of the casino! ... can you kindly help me?

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Dear Dome9999,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you kindly confirm whether you have not made any successful withdrawals in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra