The player from Switzerland had been waiting over two weeks for his withdrawals of 500 CHF each after initiating the first one on March 1st. Despite contacting support, he received repeated responses to be patient but felt the situation was unfair. The player made three withdrawal requests totaling 1500 CHF, with only partial payments made after more than a month, and additional withdrawals remained unpaid. We attempted to contact the casino multiple times for clarification and resolution, but the casino did not respond. Consequently, the complaint was closed as unresolved, negatively impacting the casino's Safety Index, with no regulatory authority available due to the casino's lack of a valid gambling license.
Lizaro Casino - Player's withdrawal has been delayed.
Unresolved
Our verdict
No reaction policy
Black points: 157
Amount: 1,500 CHF
Lizaro Casino
Safety Index 2.0 Very lowCase summary
Discussion
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3 months ago
Translation
Good morning, since March 1st I made the first withdrawal of 500fr after which I made another 2 withdrawals always of 500fr each because you cannot withdraw more than 500fr per day and the limit is 1500fr (3 withdrawals) ... I have been waiting for the withdrawal for more than 2 weeks now,.. I wrote to the guitar support but they always write the same things, that I have to be patient and that I have to wait .... it doesn't seem very fair on the part of the casino! ... can you kindly help me?
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3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 months ago
Dear Dome9999,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Could you kindly confirm whether you have not made any successful withdrawals in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
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3 months ago
TranslationGood morning
No, I have never made withdrawals with this casino, it's my first time....as regards the KYC verification I went to check but it doesn't ask me for any verification, my profile appears to be verified correctly....as regards the bonus, yes I had played with a 100% deposit bonus, but I received the notification that I had passed it correctly, furthermore if the bonus was still active it was not possible to make these 3 withdrawals
Good evening
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3 months ago
TranslationGood morning
Just for your information, LIZARO casino has not yet processed and made the payment of 1500fr,...exactly since March 1st 2026, exactly 8 days to go and one could very well say that they are really not correct and do not respect the TERMS AND CONDITIONS of their casino.
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3 months ago
Thank you for your reply and for providing the previous details, Dome9999.
- Which payment method did you choose to withdraw your winnings? Was it the same one you used for the deposit?
- Have you received any specific reasons from the casino regarding the delay?
- Did you encounter any issues during the withdrawal process?
- Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.
Thank you again for your cooperation.
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3 months ago
Translation
Good morning, I made the deposit with the PAYSAFECARD, and during the deposit I did not encounter any problems, in fact it was very fast... this morning I contacted the support chat again (the 7th time I contact) and as usual they tell me that I just have to wait, without even giving me more valid explanations, I personally made them understand that almost 1 month has passed but they repeat the same things, that of waiting and being patient,... really unfair and incorrect of them! .. also I would like to point out that the total amount won is 10,000 fr... currently I have only made 1500 fr because that would be the maximum that can be made as withdrawals,... so I really think that if they continue like this I will not even see the rest of the winnings by December... I am sending you a screenshot of the last chat I had with them... also for withdrawals I used BANK TRANFER
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3 months ago
TranslationI am also sending a screenshot of my current balance still to be withdrawn which is 9,000 fr ... as I explained currently my first 3 withdrawals of 500 fr (1500 fr) are still being processed since MARCH 1st ... which makes me strongly doubt that I will be able to withdraw the full amount of 9,000 fr ... I contacted the live chat support again and practically always the same robotic words (I have to wait and be patient) 
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3 months ago
Dear Dome9999
Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Hadi (hadi.a@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.
I wish you the best of luck and hope your case will be resolved to your satisfaction soon.
Kind regards,
Petra
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3 months ago
TranslationDear Mrs. Petra
For your information, I have not received any payment or any reaction from them yet...everything has remained at a standstill...as usual, I write to the chat if I need anything, the usual robotic responses,..."be patient"......truly incredible
Thanks, let's hope for the best and keep our fingers crossed
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3 months ago
Dear Dome9999,
It’s a pleasure to e-meet you. My name is Hadi, and I’ll be handling your complaint moving forward.
If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.
In accordance with our standard procedure, I’d like to invite a representative from Lizaro Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.
Dear Lizaro Casino,
Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.
Thank you in advance for your cooperation and prompt response.
Best regards,
Hadi
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3 months ago
TranslationNice to meet you Hadi
No new updates, usual and monotonous, repetitive situation from the Lizaro casino,... and 3 withdrawals of 500fr each still being processed since March 1st
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2 months ago
TranslationGood morning dear Hadi
For information, on 06.04.2026 the Lizaro casino made my first 2 withdrawals (500+500) totalling 1000fr.....requested starting from 1st March and onwards...in short, after more than a month they only paid 1000fr....I am still missing the third withdrawal of the first 3 which is still being processed
On 06.04.2026 and 07.04.2026 I made 2 more withdrawals of 500fr each (total 1000fr)....my current balance is now 8000fr + 1500fr still being processed
I would prefer if it is possible to kindly ask you if this complaint remains open until all payments have been made in full...since from what I have noticed the casino does not respect their TERMS AND CONDITIONS regarding withdrawals at all.
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2 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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2 months ago
Dear Player,
I have made several attempts to contact the casino in order to obtain their cooperation and clarification regarding your case. Unfortunately, the casino has not responded to any of our messages.
Without the casino’s participation, there is very little that can be achieved from our side. For this reason, I am forced to close this complaint as unresolved, which will negatively impact the casino’s Safety Index on our website.
I understand that this is not a satisfactory outcome, and I genuinely regret that we were unable to reach a resolution in your favor. However, unresolved complaints and the resulting decrease in the Safety Index often help bring attention to problematic practices and may encourage the casino to change its approach in the future.
Please also note that the casino does not hold a valid gambling license. Because of this, there is no recognized regulatory authority that we could recommend you contact for further escalation.
If the casino decides to respond at any point, we will immediately reopen the complaint and notify you by email. Should the casino contact you directly, or if you need any further assistance regarding this case, please feel free to reach out to me at hadi.a@casino.guru.
I am truly sorry that I could not be of more help in resolving this matter.
Best regards,
Hadi
