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Good morning, since March 1st I made the first withdrawal of 500fr after which I made another 2 withdrawals always of 500fr each because you cannot withdraw more than 500fr per day and the limit is 1500fr (3 withdrawals) ... I have been waiting for the withdrawal for more than 2 weeks now,.. I wrote to the guitar support but they always write the same things, that I have to be patient and that I have to wait .... it doesn't seem very fair on the part of the casino! ... can you kindly help me?

Buongiorno, dal giorno 1. Marzo ho effettuato il primo prelievo da 500fr dopo di che ho fatto altri 2 prelievi sempre da ognuno 500fr perché non si può prelevare più di 500fr al giorno e il limite è di 1500fr (3 prelievi) ... aspetto ormai da più di 2 settimane il prelievo ,..ho scritto con la chitarra supporto ma loro scrivono sempre le stesse cose, che devo avere pazienza e che devo aspettare ....non mi sembra tanto corretto da parte del casino !...mi potete aiutare gentilmente ?

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Dear Dome9999,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you kindly confirm whether you have not made any successful withdrawals in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra