Lizaro Casino - Player’s account remains active despite self-exclusion.

FINAL NOTICE: Full Refund Claim & Notice of Legal Action – Gross Negligence & Breach of Statutory Duty

To the Management of Lizaro,

I am writing to formally demand a full refund of all deposits ever made on Lizaro and all its sister sites. Furthermore, I am initiating a claim for additional damages due to the severe emotional and financial distress caused by your gross negligence.

Grounds for Claim:

* Systemic Failure of Duty of Care: Despite being formally notified of my gambling addiction and receiving my official CRUKS (National Self-Exclusion) registration on February 3rd, 2026, you intentionally left my account active.

* Exploitation of a Vulnerable Person: On March 3rd, 2026, I was once again permitted to deposit. During the live chat (Agent Serenity), your staff displayed total incompetence by ignoring my previous warnings and refusing to open my formal legal notice (PDF).

* Violation of Licensing Standards: By allowing a self-identified addict to continue wagering, you have breached the core principles of your gambling license (Curaçao/International standards).

Demand:

* I demand a full refund of all historical deposits made across your entire network.

* I demand an additional settlement for damages caused by your failure to intervene.

Failure to comply within 7 days will result in me hand over this case to my legal counsel to sue Lizaro in court. I will also submit this entire dossier, including the chat transcript of March 3rd, to Casino Guru, AskGamblers, and the relevant Licensing Authority.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Steef, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Lizaro Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you requested a self-exclusion directly from Lizaro Casino?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Steef,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru