Lizaro Casino - Player's account has been closed.

Hello I recently been using Lizaro casino and had a few successful withdrawls of small amounts. Between £50-£200 but well over a week ago now I’ve still been waiting for two more withdrawls I speak to the live chat every day and I get the same response but it’s not getting me anywhere. They tonight closed my account due to me mentioning this is effecting my mental health and have stopped responding to my emails.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if you had any remaining real money balance in your casino account?
• Have you disclosed any gambling related issues to the casino?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I have replied via email mate. Thanks for the quick reply

Did you get my email?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mcrobb1993,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila