HomeComplaintsLiraSpin Casino - Player’s account has been closed, funds withheld.

LiraSpin Casino - Player’s account has been closed, funds withheld.

Opened
Current status

Waiting for Casino Guru to reply

6d 4h 14m 34s

LiraSpin Casino
Safety Index:Below average

Case summary

The player from Ireland files a complaint against Lira Spin Casino for blocking her account and withholding her funds of 2000 euros, despite her successful KYC completion. After providing the requested identity verification documents, her account is closed without a valid explanation, and no withdrawals have been processed.

Public
Public
3 weeks ago

I am writing to file a formal complaint against Lira Spin Casino regarding the unjustified blocking of my account and the withholding of my funds, despite having successfully completed the KYC


I registered an account with Lira Spin Casino and made deposits in good faith. When I attempted to withdraw my balance, the casino requested identity verification documents, which I provided promptly and in full. My KYC was reviewed and approved by the casino. However, following the approval of my verification, my account was blocked/closed without any clear or valid explanation, and my entire balance between 2000 euro has been withheld. No withdrawals have been processed to date.


It's a similar complaint to bettycasino.

Public
Public
3 weeks ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
3 weeks ago

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

  • Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
  • When exactly did you create your casino account, and when was it closed?
  • Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina


Public
Public
3 weeks ago

Not sure it has been a while please look at this complaint


https://casino.guru/complaints/bettyspin-casino-player-s-withdrawal-is-delayed-due


It's easy to be solved once the operator is in here.


No bonus


account is blocked 2 months ago still in verification...


no bonus only cash.

Public
Public
2 weeks ago

Thank you for your reply, stephieg. Please note that another team member is in charge of the complaint, and I assure you they will get back to it as soon as possible. Thank you for your patience and understanding.


Could you please tell me which games you were focused on at this specific casino?


Public
Public
2 weeks ago

Slots only. Can the rep come to here?

Public
Public
1 week ago

They say I am in verification. Can you get the representee here?

Public
Public
1 week ago

Stephieg, I want to assure you that if it becomes necessary, we will invite the casino representative to participate in our discussions. However, our first step is to gather all relevant information regarding your case from you. I kindly ask for your understanding that urging us to reach out to the casino representative may not expedite this process. We will keep you informed throughout the process, so please rest assured that there is no need for concern.


Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.


Public
Public
1 week ago

done.

Public
Public
5 days ago

All my document has been seen. No it's time to get the rep here and open my account.

Public
Public
3 days ago

Hello, Stephanie!


We hope this message finds you well.


Great news! Your documents have been successfully verified, and your account is now fully confirmed — you're all set to enjoy your time with us without any interruptions.


Thank you so much for your cooperation throughout the process — we truly appreciate it.


If there’s anything else you need, any questions, or even the smallest concern — please don’t hesitate to reach out. We’re always here for you and happy to help in any way we can!


Wishing you lots of luck and a fantastic day ahead,

Janette

Casino Support Team




Let he rep come in here please.

Public
Public
20 hours ago

Could you please clarify when exactly you received this message? Do I understand correctly that your account has now been verified? Are you able to access the account at the moment?

Public
Public
19 hours ago

They paid the first one.

Casino Guru is examining the case

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
Subscribe to our newsletter for no deposit bonuses, free tournaments, new slots, and more.