HomeComplaintsLimitless Casino - Player's withdrawal is declined and winnings are voided.

Limitless Casino - Player's withdrawal is declined and winnings are voided.

Closed
Our verdict

Player stopped responding

Amount: $50

Limitless Casino
Safety Index 8.5 High

Case summary

The player from Ohio, who was currently in California, encountered issues with his casino following a successful wagering of a no deposit bonus. After completing verification and requesting a withdrawal, the casino declined it, claiming he had played restricted games, despite the platform indicating otherwise. The complaint was ultimately rejected due to the player's lack of response to follow-up questions from the Complaints Team, which prevented further investigation.

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1 year ago

I used a no deposit bonus I made my wagering requirement play thru and was in real money. I asked for a withdrawal aid I could withdrawal.they said they needed me to fill out verification. I did immediately. I waited 3 days finally verified said I could withdrawal. I asked for a withdrawal then I had to email support after I asked. I finally got a email and they declined my withdrawal and voided my $50. Said I played restricted games. On there platform if something is restricted it won't open and tells u. I was into my money how is there restrictions and why do I have to ask to withdrawal money I won fairly. Do not play with this casino or any of its affiliates. And why wouldn't this review page let me change from USA California? I am from Ohio. Let me say again OHIO.

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1 year ago

Hello Darebear,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Limitless Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • When was the last time you spoke to the casino and what was it about?
  • Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru?


Looking forward to your answer.

Regards,

Nick




Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

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1 year ago

Dear Darebear,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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