Likes.Bet Casino - Player’s account is blocked and funds are confiscated.

I am filing a complaint against Likes.bet (operated by Zephyr Holding SRL, Costa Rica, Reg. No. 3-102-926727).

Issue:

My account was blocked under Section 9.3 "Fraudulent activity."

However:

No specific allegation has been provided

No evidence has been presented

No explanation of any violation has been given

The clause mentions examples such as VPN usage, proxy usage, or third-party betting. I have not engaged in any of these activities.

Important clarification:

The funds currently being withheld (~$1000) are my original deposited funds only.

These are not winnings, bonuses, or promotional funds.

Timeline:

Account restricted and flagged under "fraud"

I submitted full verification (ID + selfie)

I was informed my case would be under compliance review with an estimated timeframe of 3–6 months

After that, support repeatedly responded with "your case is under review" with no progress

Support has now stopped responding entirely

Current situation:

Withdrawal is not processed

Account remains restricted

Deposited funds (~$1000) are being withheld

No explanation or evidence has ever been provided

Key point:

Likes.bet is withholding deposited funds under a vague fraud accusation without providing any evidence, while delaying the case indefinitely and ceasing communication.

Requested resolution:

Immediate withdrawal of my deposited funds (~$1000), or

A clear and specific explanation of the alleged violation, supported by evidence 

Important notice:

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Likes.Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Which documents were you asked to provide during the verification process?
• Was there any gaming activity made on your account, using the deposited amount or any previous activity using previously deposited amounts?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas