Likes.Bet Casino - Player’s account is blocked and funds are confiscated.

I am filing a complaint against Likes.bet (operated by Zephyr Holding SRL, Costa Rica, Reg. No. 3-102-926727).

Issue:

My account was blocked under Section 9.3 "Fraudulent activity."

However:

No specific allegation has been provided

No evidence has been presented

No explanation of any violation has been given

The clause mentions examples such as VPN usage, proxy usage, or third-party betting. I have not engaged in any of these activities.

Important clarification:

The funds currently being withheld (~$1000) are my original deposited funds only.

These are not winnings, bonuses, or promotional funds.

Timeline:

Account restricted and flagged under "fraud"

I submitted full verification (ID + selfie)

I was informed my case would be under compliance review with an estimated timeframe of 3–6 months

After that, support repeatedly responded with "your case is under review" with no progress

Support has now stopped responding entirely

Current situation:

Withdrawal is not processed

Account remains restricted

Deposited funds (~$1000) are being withheld

No explanation or evidence has ever been provided

Key point:

Likes.bet is withholding deposited funds under a vague fraud accusation without providing any evidence, while delaying the case indefinitely and ceasing communication.

Requested resolution:

Immediate withdrawal of my deposited funds (~$1000), or

A clear and specific explanation of the alleged violation, supported by evidence 

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Likes.Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Which documents were you asked to provide during the verification process?
• Was there any gaming activity made on your account, using the deposited amount or any previous activity using previously deposited amounts?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your response.

My account was restricted after depositing, placing a few sports bets and some casino games, and then requesting a withdrawal.

The amount in question (~$1000) consists of my own deposited funds, not winnings or bonus-related balances.

I was asked to complete KYC verification and submitted the requested documents (ID/selfie, including a driver’s license). I completed all requested verification steps, and there are no outstanding requirements on my end.

Regarding communication:

The casino has not provided any specific allegation or evidence related to the "fraud" claim

I was informed the case could take 3–6 months to review

Since then, I have only received repeated "under review" responses with no clarification

Support has now stopped responding entirely while my funds remain withheld

Regarding the accusation:

No specific allegation or direct accusation has ever been provided. The only reference is a general mention of "fraud" and their Terms & Conditions (Section 9.3), without any details, evidence, or explanation.

I will provide screenshots showing:

The KYC request and compliance review initiation

The message stating the 3–6 month review timeframe

Repeated "under review" responses

There is no communication where a specific accusation or evidence is presented.

I will send all relevant emails and screenshots to your email for review.

Please let me know if you need any additional details.

Best regards,

I have attached screenshots showing the kyc request, the extended "delay" period, and repetitive emails of "under review".

Dear poloh27,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear poloh27,

I understand that having your account blocked can be frustrating, and I truly empathize with your situation. I will reach out to the casino to address this matter promptly. Additionally, I would like to invite a representative from Likes.Bet Casino to join this conversation to assist in resolving your complaint.

Dear Likes.Bet Casino,

could you please clarify the reason for the player's account being blocked? We would greatly appreciate any evidence you can provide. You are welcome to reply here or, if preferred, you can send the information to my email address at jana.k@casino.guru. Thank you for your cooperation and support in this matter.

Kind regards, Jana

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Jana,

Thank you for your message.

We are currently reviewing this case internally and gathering all relevant information. Due to the nature of the investigation, we kindly ask for some additional time to complete the review properly.

We will provide a detailed response as soon as possible.

Thank you for your patience and understanding.

Kind regards,

LikesBet Team

It has been months of this same answer, what more do they need to investigate? This makes no sense.

Dear Likes.Bet Casino,

Thank you for your response. We would appreciate it if you could keep us updated as you review this case, so we can proceed appropriately. Your attention to this matter is greatly valued.

I have already provided several screenshots showing they have been responding with this generic answer for months. It is impossible that a review this small takes months, and still needs to gather "relevant information" why are you believing them? This is ridiculous and should of not been this long.

Dear Jana,

Thank you for your patience.

We have sent the requested clarification together with the supporting evidence to your email address. Kindly please check your inbox.

Please let us know if any additional information is required.

Kind regards,

LikesBet Team

Dear Likes.Bet Casino,

I hope this message finds you well. I wanted to follow up as I have not yet received the requested email containing the supporting evidence. If you could kindly resend it to jana.k@casino.guru, I would greatly appreciate it. Thank you for your continued assistance and support.

Dear poloh27,

Thank you for your patience throughout the review process. After carefully considering the evidence provided by the casino, I regret to inform you that I must proceed with rejecting your complaint. We understand that this may be disappointing news, and we genuinely appreciate your understanding in this matter. Please don’t hesitate to reach out to us should you encounter any issues in the future.

Best regards,

Jana