The player from the United Kingdom received an email about a £150 Free Bet from a competition but found it in his "bonus archive." After contacting support, he was informed that it could not be reinstated because he allegedly canceled it. The issue remained unresolved as the player did not respond to requests for further information, leading to the closure of the complaint by the Complaints Team. The player retained the option to reopen the complaint in the future if he chose to resume communication.
Li.bet Casino - Player's bonus has been confiscated.
Closed
Our verdict
Player stopped responding
Amount: £150
Li.bet Casino
Safety Index:LowCase summary
Discussion
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7 months ago
Received an email yesterday telling me I’d won a £150 Free Bet following finishing 10th place in some competition they’d had (not one which I even directly entered, just a leaderboard type thing).
Anyway only saw the email this morning so went on to claim it, it’s now in my "bonus archive" and after speaking to them on live chat and email they tell me that I cancelled it and it can’t be reinstated.
This is utterly disgusting and I seriously don’t know what to di about it.
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7 months ago
Dear LukeyD,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation and assist you effectively, could you please provide more information by answering the following questions:
- Could you please forward me the email you received from the casino regarding the £150 Free Bet? My email address is [email protected].
- Have you activated the reward and then possibly cancelled it, even by accident? If so, could you please send me a screenshot of the reward as it appears in your account?
- Is the Free Bet intended for use on casino games or sports events?
- What exactly did the customer service representatives tell you during your communication with them via live chat or email?
I hope we’ll be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
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7 months ago
Dear LukeyD,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
