Lex Casino - Player faces delayed withdrawals and account access issue.

Lex casino had near instant withdrawals when I first signed up. I was fully verified.

I then hit VIP status where they promise under 10 minute cashouts. However I went to withdraw $200 and it sat in my account for days pending. I spoke to 3 chat agents, all giving me different excuses. Technical issues, validation etc. they all confirmed I was fully verified and just to wait.

After 3 days I cancelled the withdrawal and played and won $400. I cashed out. Again it sat there pending. I emailed Lex. Spoke to 4 more agents. More excuses. I escalated an email complaint to them and have not heard a reply to one email.

Today I login, still pending, I go to pull up chat and I am blocked!

Illegal!

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Dear Saramidd,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please confirm that your account is fully verified?
• Have you accumulated your winnings with or without an active bonus?
• Could you please clarify the exact date when you requested the withdrawal?
• Have you made any successful withdrawals before?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean