The player from Australia requested a $6000 AUD withdrawal that had not been received since September 23. The casino blamed the payment provider, INPAY, but INPAY confirmed that the casino had recalled the funds. The player expressed frustration over being redirected to alternative withdrawal methods and believed he had encountered a scam. The issue remained unresolved due to the player's lack of response to the Complaints Team's inquiries, which led to the closure of the complaint.
LetsLucky Casino - Player's withdrawal is delayed and funds recalled.
Closed
Our verdict
Player stopped responding
Amount: A$6,000
LetsLucky Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
4 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
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Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with LetsLucky Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Could you please specify the date when the payment was processed?
- Have you received any confirmation of the transaction from the casino or directly from their payment provider?
- Have you provided the casino with the bank statement as proof that the funds were not received?
- Have you made any successful withdrawals before using the same payment method?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
Public
Public
4 months ago
Dear tattscrypto,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
4 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
