The player from Norway had been waiting for one month for his withdrawal despite being fully verified and without any given reasons for the delay. He suspected that the casino might have been withholding funds due to insufficient cash flow. The complaint was resolved after the player confirmed the issue had been addressed. The resolution was acknowledged by the Complaints Team, who marked the case as resolved in their system. The player was encouraged to reach out again if any future issues arose.
LetsLucky Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: 16,000 kr
LetsLucky Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
3 weeks ago
I do not recommended this casino. I have been waiting 1 month for my withdrawal. I am fully verified. They have not given me any reasons for the long wait. My guess is that they do not have a lot of funds so they have to withold money as long as possible. I hope this complaint can helt warn others and speed up my process
Public
Public
3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 weeks ago
Dear Slabb,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Could you please clarify the exact date when you requested the withdrawal?
- Have you made any successful withdrawals before?
- Could you please confirm what verification documents you have already submitted and when?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
Public
Public
2 weeks ago
Dear Slabb,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
2 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Slabb,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Petra
