LetsLucky Casino - Player believes that their withdrawal has been delayed.

I played and won $4,000 NZD at Let's Lucky Casino. When I tried to withdraw:

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1. First withdrawal attempt → declined — NOTHING said about breaking any rules

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2. Second withdrawal attempt → declined — STILL no mention of any rule

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3. Only THEN — suddenly they claimed I "breached maximum bet rules"

This is NOT fair — here's why:

• I played for 5-6 HOURS — at NO time did they show me any limit, warning, or message

• I checked their Terms & Conditions — there is NO clear max bet limit written. They said i was betting to much.

• They only made this claim after I tried to get my money

• My bank details work perfectly on other trusted sites — it was NEVER my details

• Their live chat is unavailable — I can't speak to anyone

• I emailed their complaints team — no proper proof or reply yet

I am asking for my FULL $4,000 NZD.

They invented this excuse to not pay. Please help me get what is rightfully mine.

I have been waiting 2 weeks for this withdraw with excuses each time.

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Dear Rizzel07,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

"I fully met the wagering requirement shown on my bonus — that's why I was able to request withdrawal in the first place. This 'max bet limit' is a separate issue that was NEVER clearly displayed to me while playing. I had no idea it existed."

They didn't confiscate my winnings from this but they are delaying paying me as its been nearly 2 weeks now since I made my first withdrawal request.

I have also withdrawed for the 3rd time. About a hour ago.

My accounts fully verified.

I played through the bonus that was requested.

It's been well over 2 weeks since I requested my first withdraw.

Thank you for the update. Please allow me to ask a few questions to better understand the situation.

• Have you made any successful withdrawals before?
• Which bonus did you use? Please provide a screenshot or the link to the bonus.
• Could you please give the dates of the following events: the date of bonus activation, the date of bonus completion, and the date when the casino sent you an email about breaching the maximum bet rule?
• Please update us if there are any new relevant communication.

Thank you for your assistance.

Dear Rizzel07,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru