The player from Germany raised concerns about the casino's software and wished to close his account. The Complaints Team acknowledged his request but noted the need for further communication and evidence to support his claims. Due to a lack of response from the player after multiple inquiries, the complaint was closed, but he was informed that he could reopen it in the future should he choose to resume communication.
Leon Casino - Player wants their account closed.
Closed
Our verdict
Player stopped responding
Amount: ??
Leon Casino
Safety Index:LowCase summary
Discussion
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2 months ago
Translation
I ask the platform that all game runs send to PDF
I've been playing at this casino for years. Unfortunately, I've always had the same results. I've never won anything here, and I no longer trust the website. I suspect the platform has sophisticated, fraudulent software.
And I offer the company that my gaming account will be locked for life without the possibility of me playing again. Reason: The platform has an intelligent software that cheats you, so you can lose every round, no matter when you play, what stake, or which provider completely wipes out the platform's entrance.
Automatic translation:
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2 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
Please note that there is a difference between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to protect the player.
On the other hand, self-exclusion represents a degree of protection. If a player successfully makes a self-exclusion, the casino agrees not to open this account, or if it does, only under particular circumstances.
If you continue your activity in the casino, account closure requests might be disregarded.
If you have any evidence to support your complaint or communication that would better explain your point of view, forward it to my email at [email protected]
Please let me know how you wish to proceed regarding your complaint.
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2 months ago
Translation
I sent the game progress by email
see if what the scammers are doing is fair
I ask the platform to block my game account for life without the possibility of me playing on the cheating website again
reason:cheating every round of the game starts
Automatic translation:
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2 months ago
Thanks for your reply and the information sent via email.
I understand the streak where you didn't win seems very long; however, this still doesn't allow us to draw conclusions regarding the lack of fairness of the games or any wider conspiracy against you.
- Were your attempts to close your account successful, or do you wish for our assistance in the matter?
Please let me know.
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1 month ago
Dear elvissweet,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
