Leon Casino - Player's withdrawal is delayed and canceled.

I requested a with drawl on the 31/7 and this got approved but nothing hit my account I sent emails to Leon support and they requested a back statement to view my deposits which I provided. They kept saying this was with the payment team and nothing they could do and would provide an update when they had one. They never provided one. I kept emailing and they said it maybe a system error. Today the 21/8 my withdrawal request was cancelled and back on my account and I requested another withdrawal. I deposited with Apple Pay and requested a bank transfer as the withdrawal. They told me I used crypto to deposit and I never did. They have looked into it and said we can see you have requested a withdrawal we now have to wait to see what the system does

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Dear Mish42,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• Did you use any casino bonuses or do you currently have any active bonus?
• Did you successfully complete your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Thankyou for the response. I have not made a withdrawal before as it was my first time playing.

i did not use any bonuses

they did not request any verification from me.

they emailed me today saying my withdrawal was cancelled and funds were back in my leon account. I withdrew these again and received an email saying the withdrawal was successful. This happened before and no funds hit my account. This has been happening since the 31/7. With drawal gets approved no money comes and they say its a system problem

I’ve uploaded the start of my transaction history showing my first attempt at with drawl. It’s been on going since 31/7

The casino has now stated they have 'approved' my withdrawal for a third time. Given that the previous two 'successful' approvals resulted in zero funds arriving in my account over the past month, I am treating this as another stall tactic.

I have officially lodged transaction disputes with my bank for Services Not Rendered and Transaction Laundering across all of my deposits under the fake billing name 'CRTHX London GBR'.

My bank has logged the cases. If Leon Casino wants me to contact my bank to halt the payment processor fraud investigation, they must ensure this third approval is settled immediately via a fast, verifiable payment method—not another fake bank transfer status."

I have now received another email saying the withdrawal funds have been sent back to my Leon account as there was a problem with the system and to try with drawl it again which I have. This is the 3rd or 4th time I’ve done this

Update: I just received this email from Leon support acknowledging my 4th withdrawal request. They have instructed me to contact them immediately and hold off on making further requests if this one fails. I am keeping the funds untouched and waiting to see if this transaction processes or fails."

"Update: I have verified inside my Leon account dashboard that the 4th withdrawal attempt is currently marked as 'Processing'. I am leaving the account untouched and waiting for the funds to clear."

Dear Mish42,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Ayberk, (ayberk.a@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Hello Mish42,

My name is Ayberk, and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Leon Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Ayberk

"I have proactively emailed my complete formal KYC document bundle, including my Driver's Licence (which perfectly matches my registered account address) and my official Westpac eStatement showcasing the exact 4-digit Apple Pay transaction tokens, directly to Leon Casino's compliance team. I have fully clarified my account information and payment tracking while their reply deadline runs down."

Update for the mediator: Leon Casino has just formally replied to my email ticket, explicitly confirming that the withdrawal has been successfully processed on their end. They have stated the funds were released on 27 August and have a 1-3 business day arrival window. I have already supplied them with my current bank statement as requested, so I am keeping this ticket open until the money hits my Westpac account.

Update for the mediator: I want to inform you that my bank (Westpac) has officially approved and initiated chargebacks against the casino's payment gateway (CRTHX) regarding my original deposits. Because the deposit funds are now being legally recovered directly through my banking provider's card dispute division, the withdrawal network is compromised. You can go ahead and close this complaint thread, as the matter is being resolved securely outside the platform via Westpac. Thank you for your time and help."

Dear Mish42,

I’m very glad to hear that your issue has been successfully resolved. I will now mark the complaint as resolved in our system.

Thank you for your cooperation throughout the process. If you ever experience any problems with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center — we’re always here to help.

Best regards,

Ayberk

Casino Guru