The player from Germany faced issues trying to withdraw her winnings of €400 from Leonbet Casino after experiencing website problems that coincided with her withdrawal attempt. Despite previously enjoying playing at the casino, she suspected a scam due to her IP address being blocked and receiving nonsensical messages when trying to complete the withdrawal process. We asked for clarification about her account, country, KYC status, and bonus use, and she confirmed that the account was new, registered in Germany, had not yet gone through KYC, and that the winnings were made without a bonus. The complaint was then resolved after she confirmed that the money had been paid out, so we marked the case as resolved.
Leon Casino - Player's withdrawal is delayed and account appears blocked.
Resolved
Our verdict
Case closed
Amount: €400
Leon Casino
Safety Index 1.1 Very lowCase summary
Discussion
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3 weeks ago
Translation
Hello everyone, so first of all, I'm someone who unfortunately plays a lot in international casinos outside of Germany, and recently I was quite satisfied with iwildcasino, winning a lot there but unfortunately losing even more in the last 6 months, depositing approximately €40,000 there!
I wanted to try a new casino, Leonbet Casino, based on good reviews. Everything was fine so far, with great spins in the casino and lots of free spins in Gates of Olympus. It was a lot of fun; I managed to turn €40 into over €400 and then wanted to withdraw €400, which isn't a huge amount. That's why I find it so disappointing that it might be a scam, because everything worked perfectly. But as soon as I tried to withdraw my winnings, the casino website stopped working!
I work in IT and I'm usually pretty quick to recognize patterns. First, there was the problem with the website not working, but I was able to fix that with a VPN, and then the site suddenly started working again. It's very strange and suspicious that something like this would happen when I was trying to withdraw my winnings. Incidentally, it's still happening; apparently, my IP address was banned or blocked after I tried to withdraw. That alone is reason enough for me never to deposit any money there again. Oddly enough, it worked perfectly fine before, but then, strangely enough, there were problems when I actually won something!
Furthermore, when it worked with VPN, I wanted to make the withdrawal, but it says I should enter my first and last name in the form. I did this, so the message is complete nonsense.
After years of online casino experience, I feel quite cheated by Leonbet Casino on the very first day and just want my money back. I probably won't visit this casino again!
Best regards
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Jayy444,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me a few questions so I better understand the situation.
- When did you register your account?
- What country did you specify in your player profile when registering your account?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
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3 weeks ago
TranslationHey, thanks for the reply.
- My account was created 2-3 days ago, I think on July 11th.
- Germany
- I haven't done KYC yet, but I haven't been asked to either!
- These winnings were achieved without a bonus, using normal credit and not bonus credit.
Best regards
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2 weeks ago
Thank you very much for your reply, Jayy444.
Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.
I understand this may take time, so I appreciate your assistance.
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2 weeks ago
TranslationThe money has been paid out! Thanks anyway 🙂
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1 week ago
Dear Jayy444,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Jean
Casino.Guru
