The player from Greece has verified his account and met the wagering requirements but faces withdrawal issues. The casino requires him to submit a single form detailing his transactions, which he cannot provide, leading to frustration with their excuses for holding his balance.
Leon Casino - Player’s withdrawal is delayed.
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Waiting for Casino Guru to reply
6d 9h 53m 11s
Leon Casino
Safety Index 1.0 Very lowCase summary
Discussion
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Public
3 days ago
Translation
I have verified the account, they have accepted that my account verification has been successfully completed and I have successfully wagered the amount I deposited (although they had imposed ridiculous maximum bet limits on me, below €1) and yet they do not approve my withdrawal of the balance I have on their platform, using stupid excuses as you will see in the attached photos from the conversation I have with their customer service, such as that I must submit a form showing my transactions with them and my account in general along with my personal details on one form, while in order to provide them with all this information they wanted, I submitted two forms, because the bank They don't provide me with everything they asked for in one form, which is, as you understand, ridiculous excuses.
Automatic translation:
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14 hours ago
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14 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Leon Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
