Leon Casino - Player’s withdrawal has been blocked.

Hello,

I previously had a permanent self-exclusion at Leon Casino. Despite this, I was able to create a new account with my real personal details, verify myself with a driver's license, make deposits and play.

When I then requested a withdrawal of 420 euros after many deposits and unsuccessful verification, the withdrawal was stopped with the message "Withdrawal failed validation". Shortly afterwards, a transaction called "Debit correction" of 405.12 euros was carried out, while approximately 15 euros were left in the account.

I have several questions that I haven't received answers to:

What happened to the 405.12 euros that were withdrawn through "Debit correction"?

Where is this money now?

Why was about 15 euros left in the account?

If the account should not have been active due to the previous self-exclusion, then why was I allowed to register, verify my identity, make deposits, and play?

Why was the problem only discovered when I requested a withdrawal?

I have tried to get an answer via chat, but all I get is the message that the account will be closed. My questions about the money and transactions are not answered.

Kind regards, Linnéa

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Leon Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share the details regarding the reason for self-exclusion in the casino under the same license?
• When was the self-exclusion activated?
• Could you please specify the amount of your net deposits in the casino since your account was blocked in the sister casino?
• If there is any further communication related to the previous events, share it with me via email at tomas@casino.guru or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas