Leon Casino - Player's winnings have been confiscated.

Bonjour , j’ai jouer sur le site LEONBET157

, je m’inscrit en tant que français tout va bien , je joue et au moment de retirer les 570€ que j’ai gagner ils m’envoient ça (screen) et ils me volent mes 570€ normal …

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus?
• Did the casino provide any explanation regarding the confiscation of your winnings?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Bonjour , j’ai jouer à Crazy Time , ensuite les 500€ je l’ai ai gagner sur Ice fishing et pour la fin j’ai fait 100 free spins sur un jeu où j’avais un bonus .

Thank you very much for your reply, 2spi94380. Do you currently have access to your casino account?

Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear 2spi94380,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru