Leon Casino - Player’s winnings have been confiscated.

Hallo,

Ich habe heute bei Leon bet casino gespielt. Ohne bonus. Ich habe 124 euro erspielt und auf einmal waren fast 100 Euro einfach weg. Abgezogen. Ich habe zum Glück ein Screenshot von dem Gewinn gemacht. Ich habe dann en Support angeschrieben, aber die Frau dort meinte, ich habe einen Einsatz von 75 Euro gemacht. Aber auf meinem Screenshot ist eindeutig zu sehen, daß ich mit 1 Euro gespielt habe und 66 Euro gewonnen habe. Nur leider kann man das auch in der Transaktion von denen nachvollziehen. Ich habe einen sehr guten Lauf gehabt, und mir ist aufgefallen, das das casino bei manchen Spielen auch keinen Gewinn ausgeschüttet hat.

Könnt ihr mir helfen?

Leider zeigt er mir hier Fehler an wenn ich die Bilder hochgelade.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Leon Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify which game you played when the incident happened?
• Could you please share the evidence, highlighting the discrepancy between the results you recorded and what the casino claims?
• Try again sharing screenshots here, and if that doesn't work, send the evidence to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Hallo,

Danke für die schnelle Antwort.

Ich habe alle Screenshots per Mail geschickt. Hier hat es leider nicht geklappt.

LG Melanie

Thanks for the explanation and for the information provided.

Have you asked the casino in which game the stake was made?

Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Hallo,

Ich habe schon viele Nachrichten von gelöscht. Aber ich gucke ob ich was finde.

Thanks for your patience.

I went over the evidence.

15:35 on your screenshots, the balance is 124.52€ while you have the Fortune Crown game open. You took a screenshot of the win at 15:35 as well.

The bet of 75€ was placed only later at 15:38

Please note it's not impossible to place several bets in the game in this or a higher amount, and the player is ultimately responsible for placing any bets.

Even if the bet was placed under unclear circumstances, we can't argue for the casino to return this amount back to you, based on the information you provided. We can't ask the casino to investigate this bet as there are not enough suspicious or contradictory circumstances.

Please let me know if there is any other evidence or information I might have overlooked; otherwise, we won't be able to confront the casino.

Hallo,

Danke für die Antwort.

Ich habe mal geguckt, ob man in den Spielen 75 € Einsätze machen kann. Das ging nicht.

Deswegen kann ich mir das nicht vorstellen das ich den Einsatz getätigt haben soll.

Mehr als 5 Euro hätte ich nicht gespielt.

Thanks for your reply.

Could you please share a screenshot from the game regarding what setting you tried?

Unfortunately, I wasn't able to check the game directly in the casino; however, I found this setting in a demo game elsewhere:

Could you please open the game in the casino and check the highest bet settings you could set the game to, similar to my screenshot?

Share the evidence here or to my email at tomas@casino.guru

Looking forward to your reply.

Dear montanamel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hallo,

Leider kann ich erst einen Screenshot machen, wenn ich dort Geld einzahlen. Was ich nicht tun werde.

Thanks for your reply.

I apologize, but without further information. We are unable to confront the online casino regarding the spending recorded in your game history.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.