The player from Portugal, a verified VIP at Leon Bet, has had €78,000 in winnings confiscated after successfully passing a mandatory telephone verification. Shortly after the verification, the casino permanently blocked his account for alleged 'fraud' without providing justification or evidence. He seeks assistance in recovering his funds.
Leon Casino - Player’s winnings are confiscated.
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Leon Casino
Safety Index:Very lowCase summary
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5 days ago
Translation
Complaint Title:
78,000€ confiscated by Leon Bet after successful telephone verification (Resident in Portugal)
Description of the problem:
"I am a resident of Portugal and a verified VIP player at Leon Bet for over a year. I am filing this complaint because the casino confiscated €78,000 of my legitimate winnings and blocked my account without any valid justification.
The Case: On January 26, 2026, I reached a balance of €78,000. Following this win, Leon Bet requested a mandatory security interview over the phone. I took part in the call and correctly answered all the questions about my personal details, access devices, betting history and deposit methods (all made through my personal Skrill account). I proved beyond any doubt that I am the sole user and owner of the account.
The Problem: Ten minutes after the call ended - which I successfully passed - I received an email informing me that my account has been permanently blocked for 'Fraud' (Terms 7.1 and 7.2) and my entire balance has been seized. The casino refuses to provide evidence or a transcript of the call.
I am a legitimate player in residence and this is a clear case of a casino refusing to pay a high prize, using generic 'fraud' clauses in bad faith. I request the mediation of Casino Guru to help me recover my funds.
Automatic translation:
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4 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 days ago
Dear hellbellzz34,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
- Is there any chance that someone from your household or using the same IP also created an account at this casino?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
