Leon Casino - Player's deposit is delayed.

I deposited 10 days ago (september 26th), to date the money has not landed in my account. I have contacted support and just been told they are investigating with a third party provider.

From what I can see, they are just going to keep my deposit

I provided bank statements, screenshots, video recordings of my banking app and still no resolution.

I've since asked for my account to be closed and the money refunded.

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Dear abcnen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has not been credited to your casino account, I recommend contacting your payment provider so they can investigate. Please note that this can be a complex process and may take approximately one month. In these cases, the casino is usually unable to act while the payment provider investigates.

I apologize that we cannot be of more assistance at this time. I will leave this complaint open for one month and would appreciate it if you could keep us updated on any progress. Thank you for your understanding.

Karla M.