Leon Casino - Player's deposit is delayed.

I made deposit of $50 its come put of my bank account an has not been credited the support person says its bein processed on the side of the system?????

Dear Deeskits,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear Casino Guru team,

We requested a bank statement from the player 12 days ago, but we still haven’t received a response.

The player must provide a PDF statement showing all transactions from 11 April 2025 up to the date the statement is generated (the latest possible date). The document can be attached in the support chat. Without it, we cannot start the search procedure with the payment system.

Thank you for your assistance in resolving this case.

Best regards,

Alexander

Leon Compliance Officer

Hi so u need to see a bank sTatement of allmy deposits to casino is that correct....an i dont have an email from leon casino asking me to provide anything from them in the last 12 days either..but thats fine illget statement for u

Dear Deeskits,

The request was sent via support chat on April 25. We still haven’t received the statement. Please send the document as soon as possible so we can submit the request to the payment system.

Best regards,

Alexander

Leon Compliance Officer

Thanks to both parties for your reply.

Dear Deeskits,

Please let me know whether you were able to submit the necessary documents.

• Were your documents approved?
• Was the casino able to launch investigation and credit your deposit?

Looking forward to your reply.

Dear Deeskits,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru