Leon Casino - Player's account is closed with no resolution.

Current Status of My Dispute with LEON.BET

I would like to provide an update on my case.

My LEON.BET account was permanently blocked due to alleged fraudulent activity. I completely deny these allegations and have fully cooperated with the operator throughout the entire process. I successfully completed the requested KYC verification, including a live video verification interview, and provided all information requested by the security team.

Since then, I have repeatedly asked LEON.BET to explain the factual basis for the fraud allegation. However, they have never provided any evidence or a clear explanation of what specific actions they consider fraudulent. They have only referred to their Terms and Conditions and stated that they are unable to disclose details of their internal investigation.

I also submitted a formal complaint and sent several follow-up emails requesting a review of the decision. At one point, customer support informed me that my case had been forwarded to the relevant department for review. Despite this, I have never received a substantive response or the outcome of that review.

My account remains permanently blocked, and my most recent emails have received no reply at all.

In addition, I repeatedly asked LEON.BET to identify the Alternative Dispute Resolution (ADR) provider responsible for handling disputes under their licence. They have never provided this information, making it impossible for me to submit my complaint to the appropriate ADR.

At this stage, I have:

Fully cooperated with all verification requests.

Submitted a formal complaint to the operator.

Repeatedly requested an explanation of the fraud allegations.

Repeatedly requested the details of the competent ADR.

Received no substantive response to my complaint.

Received no information about the competent ADR.

Had my account remain permanently blocked.

I am now trying to identify the correct ADR independently, as LEON.BET has failed to provide this information despite several requests.

I would appreciate any assistance or guidance regarding the next steps.

Thank you.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play at this casino before your account was blocked? Were they slots, live casino games, or sports betting?
• Did you accumulate your winnings with or without a bonus?
• Did you successfully complete the video verification procedure scheduled for 8 July?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika