Leon Casino - Player's account has been wrongly closed.

Mein Konto wurde zu Unrecht gesperrt; man wirft mir Identitätsdiebstahl, Betrug und viele andere ungerechtfertigte Vorwürfe vor. Ich habe meine Unterlagen genau wie verlangt vorgelegt; man hat mich gebeten, Fotos von mir zusammen mit meinen Unterlagen und meiner Meldebescheinigung zu machen, und dennoch haben sie nur wenige Minuten später beschlossen, mein Konto mit mehr als 700 € an Gewinnen zu sperren.

Bitte berücksichtigen Sie meine Beschwerde.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Leon Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas