The player from Italy is unable to withdraw his winnings as the casino has accused him of fraud and money laundering, leading to account blockage. He asserts that his money was obtained through legitimate bets.
Leon Casino - Player's account has been closed due to alleged fraud.
Opened
Current status
Waiting for player to reply
6d 23h 5m 48s
Leon Casino
Safety Index 1.1 Very lowCase summary
Discussion
Public
Public
14 hours ago
Translation
They withheld everything I had done with the winnings with a history of winning and losing bets, they told me that it was fraud and money laundering as if I were a criminal when I made the money clean through simple bets now I can't access the account because they kicked me out by blocking me
Automatic translation:
Public
Public
54 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
54 minutes ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- What types of games did you play at this casino before your account was blocked? Were they slots, live casino games, or sports betting?
- Have you made any successful withdrawals from this casino before?
- Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification, before your account was closed?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
