The player from Greece reports that LeonBet has closed his account and confiscated approximately €4,500 of his winnings after he attempted to withdraw. He denies allegations of having another account or self-exclusion, stating this is his only account, and requests mediation from Casino Guru to restore his winnings or provide evidence of wrongdoing.
Leon Casino - Player's account has been closed and winnings confiscated.
Opened
Current status
Waiting for Casino Guru to reply
5d 7h 24m 30s
Leon Casino
Safety Index 1.1 Very lowCase summary
Discussion
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Public
3 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
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Public
Public
3 days ago
Dear Dhmos,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the situation.
- When did you pass KYC verification?
- Could you please let me know the approximate date you registered your account?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- You mentioned that you made successful withdrawals in the past. Could you please show a screenshot of your withdrawal history?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
