The player from Germany filed an official complaint against LeonBet after her account was blocked and €964 was withdrawn without explanation due to alleged money laundering suspicions. Despite submitting bank statements multiple times, her remaining balance remained withheld, and she sought a resolution and release of her funds. We reviewed the case but found that the casino's decision to block the account following sports betting activity was based on an investigation beyond our expertise, preventing us from fairly evaluating the complaint. Consequently, the complaint was closed without resolution.
Leon Casino - Player's account has been closed.
Closed
Our verdict
Other
Amount: €1,014
Leon Casino
Safety Index 1.1 Very lowCase summary
Discussion
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2 months ago
Translation
Ladies and Gentlemen
I hereby submit an official complaint against the gaming portal LeonBet.
My account number at LeonBet is: 715682444.
Between April 6, 2026 and May 1, 2026, I played on the platform and made winnings.
• Total stakes: €330
• Profit: €1014
• Total account balance: €1294
On May 1, 2026, LeonBet withdrew €964 from my account without any comprehensible explanation, citing an alleged suspicion of money laundering.
On May 2nd, 2026, I was only allowed to pay out €218.50.
I was then asked to submit bank statements showing my deposit. I submitted these documents in full a total of four times (see Appendix 1).
Nevertheless, my account has now been blocked, and my remaining balance is still being withheld.
In my view, this is an unfair and potentially illegal practice against players. I therefore request:
• Examination of the case,
• Review of LeonBet's measures,
• Release of my withheld balance,
• as well as measures to protect other players.
I hope for a quick resolution and a refund of my credit balance.
Best regards
Huimin *****
Edited by a Casino Guru admin
Automatic translation:
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Leon Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 months ago
TranslationDear Thomas,
Thank you very much for your prompt reply. You will find the answers to your questions in your text.
Could you please tell us how long you played at the casino and when exactly your account was blocked?
Answer:
I have blocked access from March 26, 2026 to April 27, 2026 at .05.2026.
Which games did you play?
Answer:
I only played sports betting. You can see the specific games in the attached screenshots.
Did you reach your current account balance using a bonus?
Answer:
No.
Could you please send me your communication with the casino regarding the allegations against you? Please send emails or chat logs to my email address or post screenshots here.
Answer:
Yes, please see the attachment as well as the separately forwarded email.
Thank you very much.
Best regards
Huimin *****
Edited by a Casino Guru admin
Automatic translation:
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2 months ago
TranslationCorrection:
Could you please tell us how long you played at the casino and when exactly your account was blocked?
Answer:
I played at Leon Bett from March 26, 2026 to April 27, 2026.
The account was blocked on May 3, 2026.
Automatic translation:
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2 months ago
TranslationHi Tomas,
I will send you another email as I can send more attachments.
lg
****
Edited by a Casino Guru admin
Automatic translation:
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1 month ago
Thank you for your reply, huimin1967.
I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.
After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with any online casino, and we will do our best to assist.
