Leon Casino - Player’s account has been closed.

I have played at Leoncasino. I only used my own money transferred from my own bank account. I have won over 150.00kr on Betting and have over 100.000kr left in the account that I have tried to withdraw. Now the site has locked my account and refers to customer support but you can only chat with the site if you are logged in and I can demonstrably not log in. I have emailed them without getting a response. I have played on the site for about 1 week in total and during this week they have repeatedly informed me that my withdrawals are delayed due to technical problems on the website. And now they have locked my account when I had 5000 euros in pending withdrawals and 6000-7000 euros left in the betting account.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings (e.g., slots, live casino games, or sports betting)?
• Have you passed the full KYC verification at this casino, or at least submitted any identity documents for verification?
• When was the last time you contacted the casino’s customer support via email to ask about the reason your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika