Leon Casino - Player faces repeated delays in account verification.

Leon Casino wants images that do not meet the verification requirements; they demand a picture with the website in the background, a piece of paper with their name on it, and other things. The images are rejected every time because they are supposedly too blurry, but you can see everything clearly.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the photographs you most recently sent to the casino for verification? My email address is veronika.f@casino.guru.
• Are there any documents in your account that are currently pending verification?
• Which of your documents have already been approved by the casino?
• Which documents have you been requested to provide most recently?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika