The player from Austria won €700 at Lemon Casino and initially provided the required deposit confirmation for withdrawal. Despite the withdrawal seeming to have been processed, it was refunded to her player account due to issues the casino was experiencing. She then requested a new withdrawal of €650, and we advised her to wait for the casino’s processing time and cooperate with any KYC checks. The complaint was later marked as resolved by her.
Lemon Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €700
Lemon Casino
Safety Index 9.8 Very highCase summary
Discussion
Public
Public
3 days ago
Translation
I won €700 at Lemon Casino on October 23, 2026, at around 12:36 AM and wanted to withdraw it. My account is verified, which is fine. They then asked for a deposit confirmation in PDF format, which I provided, and the withdrawal seemed to go through. Withdrawals usually take 3-5 days, but then I received a notification that they were having problems with the withdrawals, and the entire amount was refunded to my player account. Now I've requested another withdrawal, but only for €650. I want them to pay me this amount, please.
Automatic translation:
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 days ago
Dear Ferddii123,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to be fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings 14 days after requesting the withdrawal, or it gets canceled again, please get back to us, and we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Public
Public
2 days ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Ferddii123,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Kristina
