The player from Poland faces a confiscation of his winnings due to allegedly exceeding a maximum stake, which he claims was not communicated prior to his gameplay. He expresses disappointment over the situation and the lack of recourse.
I win that amount of money and they say that the money will be confiscated because stake was too high. I didnt know that they should tell me that before I start plaing on their website. Its pretty sad that they can do whatever they want,and the simple guy like me have to loose all savings and can' do nothing
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Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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