HomeComplaintsLemon Casino - Player's winnings are being confiscated.

Lemon Casino - Player's winnings are being confiscated.

Opened
Current status

Waiting for player to reply

6d 23h 2m 47s

Lemon Casino
Safety Index:Very high

Case summary

The player from Poland faces a confiscation of his winnings due to allegedly exceeding a maximum stake, which he claims was not communicated prior to his gameplay. He expresses disappointment over the situation and the lack of recourse.

Public
Public
5 hours ago

I win that amount of money and they say that the money will be confiscated because stake was too high. I didnt know that they should tell me that before I start plaing on their website. Its pretty sad that they can do whatever they want,and the simple guy like me have to loose all savings and can' do nothing

Public
Public
57 minutes ago

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Public
Public
57 minutes ago

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

  • Did you accumulate your winnings with or without a bonus? If possible, please send me a screenshot of your bonus history.
  • What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
  • Could you please forward me the email you received from the casino after your winnings were confiscated? My email address is veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Adrian1337 has 6d 23h 2m 47s to reply

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