Lemon Casino - Player's winnings are being confiscated.

I win that amount of money and they say that the money will be confiscated because stake was too high. I didnt know that they should tell me that before I start plaing on their website. Its pretty sad that they can do whatever they want,and the simple guy like me have to loose all savings and can' do nothing

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you accumulate your winnings with or without a bonus? If possible, please send me a screenshot of your bonus history.
• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Could you please forward me the email you received from the casino after your winnings were confiscated? My email address is veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Adrian1337,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you for your email. I have reviewed the Bonus Terms and Conditions of Lemon Casino, and this is what I found:

10. Before any withdrawals are processed, player gameplay will be assessed for any unusual play patterns. Unless expressly stated otherwise in the promotional terms and conditions, the maximum permitted bet (including features such as bonus purchases, gambles, and/or mini-games) should not exceed 8 PLN in total and/or 0.8 PLN per line until the wagering requirements are met. If a bet exceeding the permitted amount is placed during this time, Lemon Casino reserves the right to confiscate all winnings and bonus funds associated with this bonus, including any winnings from wagering in accordance with the terms and conditions. This means that any winnings from the bonus will be forfeited, and you will not be able to withdraw these funds. For other currencies, the following maximum limits apply: 2 USD, 2 CAD, 8 PLN, 20 NOK, 200 INR, 800 HUF, 40 ZAR.

Our position is closely explained in the Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets : The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history in Excel format, together with a link to the specific bonus that you redeemed and played. Thank you in advance for your reply.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru