The player from Poland accidentally created a second account at Lemon Casino, which led to the blocking of his account after winning. While he accepts the confiscation of his winnings of PLN 5,000, he disputes the illegal confiscation of his own deposits and believes it contradicts fair play principles.
Lemon Casino - Player’s winnings and deposits have been confiscated.
Opened
Current status
Waiting for player to reply
3d 18h 12m 35s
Lemon Casino
Safety Index 9.8 Very highCase summary
Discussion
Public
Public
4 days ago
Translation
I have a problem with Lemon Casino. I accidentally created a second account and deposited real money. Then, when I won, the casino blocked my account. When I deposited, it was fine, but when I won, they blocked it. I accept the casino's decision to block my account and confiscate my winnings of PLN 5,000. However, the casino also illegally confiscated my own deposits and refused to return them. I believe that confiscating deposits (own contribution) that were not lost in fair play is inconsistent with fair play principles and constitutes unjust enrichment of the casino.
Automatic translation:
Public
Public
3 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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3 days ago
Dear Player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you contacted customer support before opening your second account?
- Could you please advise if you have passed the KYC verification on either of your accounts?
- Could you please advise on the reason for creating multiple accounts?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Attila
mgabzdyl82 has 3d 18h 12m 35s to reply
Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
