The player from Austria experienced issues with Lemon Casino, where her €50 deposit was deducted from her bank account but not credited to her gaming account. Despite providing booking confirmations and receiving only automated responses, she did not see any resolution. The Complaints Team informed her that the casino clarified the deposit was reserved by her bank and credited only after final confirmation. Due to the player's lack of response to inquiries and reminders, the complaint was closed, but she retained the option to reopen it in the future.
Lemon Casino - Player’s deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: €50
Lemon Casino
Safety Index:Very highCase summary
Discussion
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8 months ago
Translation
Stay away from this casino!!!!
I registered late Thursday afternoon and immediately transferred €50 via bank transfer! The money was immediately deducted from my bank account on Thursday but not credited to my gaming account!
Since Thursday, I've been fobbed off with automated responses from the employees. Apparently, my bank didn't authorize the payment (I called the bank and everything was authorized and paid as required) and they're sorting it out internally. I sent the booking confirmation from both the bank and the payment service provider Rillpay. To no avail!!!!!
Countless such replies but no sign of my 50€!!!
Nothing has happened to Mirko at any other casino (and I have played at many)!!!
I've now requested a refund to my bank account. I'm curious to see what happens!
In any case, stay away from Lemon Casino or should I say Lemon Circus???
Terrible!!!!!
Automatic translation:
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8 months ago
Dear Meriva01,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Katarina
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8 months ago
TranslationDear Katarina,
Why should I contact the payment service provider if I made the payment through your site?
Isn't that your job? I sent you all the documents as proof?
Really a poor performance!!!!!
Automatic translation:
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8 months ago
Dear Katarina and the Casino Guru Team,
Thank you for giving us the opportunity to respond to this case regarding the player.
After investigating the matter internally, we would like to clarify that the deposit in question was initiated by the player on June 26, 2025, using a standard bank transfer method. While the funds may have appeared as debited immediately on the player’s end, they were in fact only reserved by the sending bank at that time.
We received the actual funds only after final confirmation and release by the sender’s bank on June 30, 2025 and the deposit was credited to the player's account promptly upon receipt.
There was no delay or technical issue on the side of Lemon Casino. This is a common scenario with traditional bank transfers, where processing times may vary depending on the banking institution involved.
We hope this explanation clarifies the situation. We remain open to cooperation with Casino Guru and are willing to submit the full documentation for independent review if required.
Thank you for your understanding and support.
Kind regards,
Casino Representative
Lemon Casino🍋
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8 months ago
Thank you for the prompt response, Lemon Casino.
Meriva01,
could you please advise if you have received the deposit?
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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8 months ago
Dear Meriva01,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
