Lemon Casino - Player's account has been closed.

Dear CasinoGuru Team,

I am writing to file a formal complaint against Lemon Casino. My account has been blocked, and my winnings have been confiscated due to an alleged violation of the Terms and Conditions regarding "multi-accounting."

I Play dynamic IP wifi and have friends on Home

I Play only for money nóg bonus

I get ban when i trzy realize my 40 000k win for money

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lemon Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain whether the friends in question also play in the same online casino as you?
• Who among you created an account in the casino first?
• Have you accepted bonuses in this online casino previously, such as welcome deposit bonuses?
• Have you used the same payment method, or have you played using each other's devices?
• Could you please share with me your communication with the casino regarding the accusations raised against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello thank i Tomas

Yes we playing together i think my acc was first its propably 2024 and my friends 2025 i think

No we dont play bonus only deposit with no bonuses

Every payment i have

?

Dear Tomas, Dear Player

Thank you for the opportunity to clarify this case.

After a thorough internal review, we can confirm that this matter concerns a clear breach of our Terms & Conditions regarding multiple account creation.

During standard account verification procedure our system identified three separate accounts registered using the same personal data, including: identical full name, identical national identification number (PESEL), matching residential details and overlapping IP address activity.

While the accounts were registered under different email addresses, the core identity data was the same.

According to our Terms & Conditions:

Section 05. Registration, point 9 states that:

• Each user is entitled to maintain only one account.

• Multiple accounts registered by the same individual constitute a violation of the rules.

The player’s explanation regarding dynamic IP usage or having friends at home does not address the key issue — the accounts in question were registered under the same personal identification number (PESEL). This alone confirms that the accounts belonged to the same individual.

As part of our standard procedure in such cases:

• Two duplicate accounts were permanently closed.

• Funds held on those duplicate accounts were confiscated in accordance with the Terms & Conditions.

• The original/main account remains active and was not blocked.

The player was informed accordingly via email and a more detailed explanation was sent to the email address registered to the remaining active, original account.

We understand that account restrictions can be disappointing, especially when winnings are involved. However, maintaining a strict one-account-per-person policy is essential to ensure fairness and equal conditions for all players.

We hope that this information helped to clarify any doubts, and remain available to provide any additional documentation if requested by Casino Guru moderators.

Kind regards,

Casino Representative

Thanks for the reply and explanation from both parties.

Dear Casino representative,

Would you be able to share evidence that led you to conclude the player registered multiple accounts?

Send the information to my email at tomas@casino.guru

Thanks in advance for your cooperation.

Hello Tomas,

The requested documentation has been sent to you via email today.

Kind regards,

Casino Representative

Thank you for the information and evidence provided, Lemon Casino Team.

Dear Skarcin,

I was provided with evidence supporting the casino's decision. Unfortunately, after reviewing all the necessary information and evidence, we are rejecting this complaint as Unjustified due to breaching the casino's terms and conditions - multiple accounts, as explained by the casino team above.

Casinos have a strict policy regarding multiple account cases that have been used in this manner, and the casino has acted in accordance with its terms and conditions to which you agreed when you registered your account.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future, and we will try our best to help.

Best regards,

Tomas

Casino Guru