Legzo Casino - Player’s withdrawal has been delayed.

Dear Sir or Madam,

I am submitting this official complaint regarding a delayed withdrawal from my account at Legzo Casino.

My withdrawal request has now been pending for almost one week, despite the fact that previous withdrawals were processed within minutes.

Since the withdrawal was requested, I have contacted customer support multiple times. Unfortunately, I have only received generic responses stating that "technical work is underway" and that there is "no information about completion." No concrete explanation, timeframe, or transaction-specific information has been provided.

I would like to emphasize the following concerns:

My withdrawal remains in "processing" status for an unusually long time.

Support has failed to provide transparency regarding my individual transaction.

No estimated completion time has been given.

No confirmation has been provided that the funds are secured and reserved.

Communication appears repetitive and automated rather than case-specific.

I kindly request:

Immediate clarification regarding the exact status of my withdrawal.

Confirmation that my funds are safe and will be paid in full.

A realistic timeframe for completion.

Escalation of this matter to the payments or finance department.

I have documented all communication, including chat screenshots and support responses, and I am prepared to escalate this complaint further to relevant licensing authorities and public complaint platforms if the matter is not resolved promptly.

I hope this issue can be resolved professionally and without further escalation.

Sincerely,

[100 €]

[19.May 2026]

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Stay safe.

Dear Mikeeeeeeemieeeeeek,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Mikeeeeeeemieeeeeek,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Mikeeeeeeemieeeeeek,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru