Legzo Casino - Player's deposits are delayed.

Ich habe am 01.08.2026 zwei Einzahlungen per Echtzeitüberweisung getätigt. 1x 200€ sowie 1x 100€ beide wurden bis heute nicht gutgeschrieben. Werde seit Tagen vertröstet.

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Dear Sarda54,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, especially if its status appears as 'failed/canceled' the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or returned to your bank account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear Sarda54,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Wurde vom Casino gesperrt nachdem ich die Beschwerde eingereicht habe. Denke mal mein Geld ist nun weg.

I am sorry to hear about this development.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to your reply.

Hallo habe fast über 2 Jahre dort gespielt war sogar Goldstatus. Habe hauptsächlich Book of dead und Legacy of Dead gespielt. Wurde am 08.08.2026 gesperrt. Screenshots schicke ich an ihrer Mail Adresse Bonus habe ich selten in Anspruch genommen, es sei denn es gab Freispiele Cashback oder Geburtstagsbonus. Schicke ihnen auch die Screenshots der Bank als das Geld abging.

Thanks for your patience and the information provided.

Do I understand correctly that the casino blocked your account only due to your interactions on live chat?

Could you please check your bank statement or transaction list for any returns and confirm that the balance wasn't returned?

Looking forward to your reply.

Das habe ich schon der Betrag wurde nicht zurückgebucht. Wie gesagt nachdem ich mich beschwert habe wurde ich gesperrt.

Hello Sarda54,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Sarda54,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Danke

Dear Sarda54,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Legzo Casino to join this conversation and assist in addressing the complaint.

Dear Legzo Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Helo Guru team and dear player!

We checked the information we have and the situatuion is :

The player actually contacted us about the outstanding deposit, after checking with the payment system, we found out that the deposit was not on our website and we do not for know which one

The player is also blocked for protesting transactions through revolut, and he can no longer consult in the support chat because of this

So if the deposit was made to our site, please send the actual data of this deposit

Ds wurde alles an das Guro Team geschickt und ihnen liegen die Daten auch vor da ich ja tagelang Screenshot in ihren chat hochgeladen habe.

Dear Legzo Casino,

Could you please provide us with an email address here where the player can submit the requested evidence regarding the deposit?

I look forward to your response.

Wie geht es denn nun weiter ?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

The player deposited to another casino, based on the privacy policy, the payment system did not even give us an answer about where exactly he replenished. Player needs to figure out where he deposited the funds.

So its not even one of our brands

Das stimmt überhaupt nicht ich habe den alles geschickt . Selbst sie haben behauptet das das Geld gutgeschrieben wurde und ich es in Anspruch genommen habe. Das sind alles nur ausreden um das Geld nicht zurück zu zahlen.

Dear Legzo Casino,

Could you please reconcile the €200 and €100 transfers with your deposit records and clarify the discrepancy between your latest response and the support correspondence already provided?

Your support stated that the €200 transfer had been credited and used, while a second €200 attempt failed. The €100 transfer was described as not having been forwarded by the payment provider. Your latest response instead states that the payments belonged to another casino.

Please provide the matching deposit records and the provider’s findings supporting your conclusion for each transfer. You may send these records privately to me at stefan.m@casino.guru.

Thank you for your continued cooperation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.