Legzo Casino - Player's deposits are delayed.

Ich habe am 01.08.2026 zwei Einzahlungen per Echtzeitüberweisung getätigt. 1x 200€ sowie 1x 100€ beide wurden bis heute nicht gutgeschrieben. Werde seit Tagen vertröstet.

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Dear Sarda54,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, especially if its status appears as 'failed/canceled' the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or returned to your bank account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear Sarda54,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Wurde vom Casino gesperrt nachdem ich die Beschwerde eingereicht habe. Denke mal mein Geld ist nun weg.

I am sorry to hear about this development.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to your reply.

Hallo habe fast über 2 Jahre dort gespielt war sogar Goldstatus. Habe hauptsächlich Book of dead und Legacy of Dead gespielt. Wurde am 08.08.2026 gesperrt. Screenshots schicke ich an ihrer Mail Adresse Bonus habe ich selten in Anspruch genommen, es sei denn es gab Freispiele Cashback oder Geburtstagsbonus. Schicke ihnen auch die Screenshots der Bank als das Geld abging.

Thanks for your patience and the information provided.

Do I understand correctly that the casino blocked your account only due to your interactions on live chat?

Could you please check your bank statement or transaction list for any returns and confirm that the balance wasn't returned?

Looking forward to your reply.

Hello Sarda54,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru