Legzo Casino - Player’s deposit has not been credited.

On 07/18/24, I made a deposit via Sofortüberweisung and the money was immediately deducted from my account.

To this day, I keep receiving the same response from support, stating that they are waiting for a reply from the payment provider.

I am requesting assistance.

Dear janaipahlish,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

I wanted to contact the payment provider directly.

Neither the email nor the phone number exist on the payment provider's website.

Is Libersave.com GmbH a scam company?

I fully understand your frustration, janaipahlish. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your player's account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 15 days to allow them one full month to investigate. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear janaipahlish,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.