Legzo Casino - Player is unable to withdraw his winnings.

In the social network channels they published promotional codes, which I was able to fulfill the rollover (440 usd), but I deposited 10usd to be able to withdraw to my astropay wallet, when I make the withdrawal request they tell me that I have to deposit the same amount that I achieve win with the code (440 usd) and make it rollover x3, being that the one that has to be made rolloverx3 is the deposit which was 10 dollars, they refuse to pay me.

Dear peiroxd,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please share a link or screenshot of the specific bonus you redeemed and what are its associated terms and conditions?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hello Tomás, I am attaching a photo of the code and its requirements and I attach some points of the terms and conditions of the bonus,

10.2.8 Winning from Free Spins is credited to the balance when the wagering requirement has been met.

10.2.11 A condition for a user to receive a bonus is that they use a single residence address, IP address, device, telephone number and payment account.

I meet all the requirements to be able to withdraw my balance and I don't know why they cause me so much trouble, even the same publication says that it is not a requirement to make a deposit

and in the main complaint I showed the capture that I already fulfilled my wagering requirement and the bonus balance changed to a real balance.

I request to close the complaint since I solved the problem

Dear peiroxd,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru