The player from the United Kingdom is experiencing an issue with a £23,000 withdrawal from LegionBet, as his account remains in a "Pending" status for over four days despite submitting all required KYC documents. He believes the casino is intentionally stalling the verification process to delay the payout and requests immediate account verification and release of his funds within the stated limits.
LegionBet Casino - Player's withdrawal is delayed by verification process.
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LegionBet Casino
Safety Index:Very lowCase summary
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6 days ago
Complaint Title: LegionBet withholding £23,000 withdrawal – Verification pending since Monday
Detailed Description:
I am filing a formal complaint against LegionBet regarding a withdrawal of £23,000. I won this amount playing with my own deposited funds (no bonuses involved).
On Monday at 8:30 AM, I uploaded a full set of high-quality KYC documents:
Valid Passport.
A selfie holding my Passport.
Photos of the Bank Card used for the deposit.
Proof of Address.
Official Bank Statement in original PDF format (not a screenshot).
Despite providing everything, my account status has remained "Pending" (yellow clock icon) for over 4 days. I have contacted support multiple times, and today I received an email stating that my documents are "under review" and informing me about weekly/monthly limits (£3,000/week, £15,000/month).
I have followed their instructions and submitted a new withdrawal request for £3,000 (within their weekly limit), but the verification process is being intentionally stalled. All my document details match my profile information 100%.
The casino is using delay tactics to avoid paying out a large win. I request that my account be verified immediately and my funds released according to their stated limits.
Evidence held:
Screenshot of the £23,000 balance.
Screenshot showing documents pending since Monday.
Email from support regarding withdrawal limits.
Original PDF bank statement as proof of legitimacy.
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5 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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5 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Which documents were approved and which were not, to your knowledge? Have you provided all the required documents as soon as possible and in the correct format?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Attila
