The player from the Netherlands files a complaint against LegionBet for unfairly confiscating his balance of €650 after completing the wagering requirements for "50 High Bet Free Spins." He asserts that the casino incorrectly applied a "no-deposit" limit and violated their own bonus terms, despite his status as a Level 9 VIP. He seeks the restoration of his full balance.
LegionBet Casino - Player's winnings have been confiscated.
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Current status
Waiting for player to reply
6d 22h 29m 15s
LegionBet Casino
Safety Index:Very lowCase summary
Discussion
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Public
21 hours ago
Dear CasinoGuru Team,
I am filing a formal complaint against LegionBet regarding the unfair confiscation of my balance. I am a Bronze VIP (Level 9) player with a high turnover history.
The Case:
I made a deposit of €100 and received "50 High Bet Free Spins."
I won €18.40 from these spins and successfully completed a high wagering requirement of €736.
My final balance reached €650.
When I requested a withdrawal, the casino rejected it and reduced my balance to €50. They incorrectly applied a "no-deposit" limit, even though these spins were awarded for a €100 deposit.
Violation of Terms:
According to their own Bonus Terms (Article 1.8), a 10x rule for deposit bonuses should apply (meaning €184 minimum), and an exception should be made for loyal players. As a Level 9 VIP, I should have received my full winnings.
I have evidence of my VIP status, the successful wagering, and the rejected withdrawals. I am seeking the restoration of my full €650 balance.
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1 hour ago
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1 hour ago
Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:
- Could you please send me a link or a screenshot of the bonus you activated and played with?
- Could you please confirm if I understand correctly that your winnings were capped only once, at the time you requested a withdrawal?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Attila
