LegionBet Casino - Player’s account has been closed amid gambling issues.

hello,

I am submitting this complaint regarding LegionBet and what I believe to be serious responsible gambling failures.

I repeatedly informed the operator and VIP management team that I had a gambling problem and requested permanent account closure on multiple occasions. Despite this, my account remained active, deposits continued to be accepted, and I continued receiving VIP retention communication encouraging further gambling activity.

I provided clear written disclosures regarding gambling addiction and financial harm, including repeated direct requests for permanent account closure/self-exclusion.

Instead of implementing effective safer gambling intervention, I received:

- VIP retention communication,

- encouragement to continue gambling,

- temporary cooling-off suggestions instead of permanent closure,

- and "risk-free" bonus offers after vulnerability concerns had already been disclosed.

During this period I continued gambling and incurred substantial financial losses.

I have prepared a full evidence pack containing:

- screenshots,

- email communications,

- deposit history,

- timelines,

- and evidence of repeated closure requests.

My concerns specifically relate to:

- repeated ignored requests for permanent account closure,

- continued acceptance of deposits after vulnerability disclosures,

- VIP retention attempts instead of responsible gambling intervention,

- and the handling of a clearly vulnerable customer.

I submitted a formal complaint directly to the operator and my account has now been blocked, however I have still not received a meaningful formal response regarding the issues raised.

I am requesting review and assistance regarding the handling of this complaint and the responsible gambling concerns involved.

i will have to upload all the screenshots and evidence to an email address because the file is too big.

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LegionBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you unsubscribed from the casino's marketing communication (ads, newsletters)
• Could you please forward the original communication between you and the casino from April 2nd and the casino's response from April 4th, specifically? Send this information to my email at tomas@casino.guru

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas