The player from the United Kingdom requested account closure on February 19 due to a desire to stop gambling online, but the casino has ignored multiple emails and messages regarding this matter. The player emphasizes their gambling addiction and self-exclusion on Gamstop since 2025, stating that the casino has failed in their social responsibility to protect customers.
LegionBet Casino - Player’s account closure request is ignored.
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Waiting for Casino Guru to reply
6d 16h 46m 44s
LegionBet Casino
Safety Index:Very lowCase summary
Discussion
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14 hours ago
On 19th of February I requested the closure of the account with the reason I don't want gambling online. They ignored my email. After this date I messaged to customer support and the manager so many times with different emails with different reasons, gambling addiction, mental health problems,I'm self exclude already on Gamstop since 2025 etc and they didn't even bothered to answer the email . I explained to them they failed as social responsibility to protect the customer, they didn't meet any protection role if the customer explained clearly and fairly they're addictive,they don't want gambling online
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7 hours ago
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7 hours ago
Dear Habubu1,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem.
First, I’d like to clarify the difference between account closure and self-exclusion:
- Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
- Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).
Could you please forward me the account closure requests you sent to the casino's email address, along with the casino's responses? You can send them to me at veronika.f@casino.guru.
Thank you in advance for your cooperation.
Best regards,
Veronika
